We've Got Your Lips, & Your Back!
Need an order status, interested in wholesale, or would like to share a review? If you have any questions or concerns, please don't hesitate to reach out.
You can fill out the contact form below, send a direct email at customerservice@lynlipsbalm.com, or DM us on our active Instagram page.
Please allow us 24 hours to get back to you.
How Can we help?
Frequently asked questions
What is the return/exchange policy?
Because our high-performance lip care products are freshly crafted for personal use, we cannot accept returns or exchanges for hygiene and safety reasons. However, your satisfaction is everything to us. If your item arrives damaged or defective, we will absolutely make it right with a replacement, refund, or another similar product.
How to start a return/exchange:
- Take a quick photo of the damaged product or packaging.
- Email us at customerservice@lynlipsbalm.com within 2 days of delivery with your order number.
- Our team will review it and guide you through the next steps to get your fresh replacement shipped out immediately.
- We process approved refunds immediately after review, and funds will automatically be issued to your original method of payment. Please allow 3-5 business days for the transaction to post to your account.
- Shipping fees are non-refundable.
How long does an order take to process before it's dispatched?
We take pride in the quality and freshness of our products. Standard orders are typically processed, packed, and ready to ship within 2-3 business days. During peak holiday seasons or special launches, processing may take up to 5 business days. You’ll receive a shipping confirmation email with tracking information the moment your package leaves our hands.
How do I check my order status?
Keeping tabs on your lip care is easy! As soon as your order is placed, you’ll receive a confirmation email. Once it ships, we will send you a second email containing a tracking number. You can also reach out to us with any questions or concerns regarding updates.
If you need to update your shipping address, contact us immediately so we can reroute your package to the right hands.
Where does LynLips ship from?
Every single LynLips product is proudly shipped directly from our headquarters in New Orleans, Louisiana! While we currently don't have a physical storefront, our digital doors are open 24/7.
Coming Soon: Same-day local pickup!
We are also preparing to launch in select locations to serve you better. Stay tuned for our upcoming location announcements and retail partnerships.
What is the process for out-of-stock items and back orders?
We do our best to keep our products fully stocked, but our most popular items can sell out fast. If an item is marked as Out of Stock, you can sign up on the product page to receive an email alert the moment it's restocked.
We try to prevent the purchase of unavailable products until we’re ready to ship. However, you may receive an email after purchase explaining that your order cannot be fulfilled immediately due to temporary shortage of stock. The email will give instructions for refund or estimated new delivery date. If your order contains both in-stock and backordered items, we will ship your in-stock items first at no extra charge.
We appreciate your patience during these situations, and we will do everything we can to assist and inform you of changes made to your order.